*All promotional (giveaways), sale and clearance items are considered final sale. Warranty Claims can only be filed for items purchased at full retail value.
1 Year Manufacturer’s Warranty
Products: All Products
Warranty Period: From date of purchase - day 365
Policy and Applicability: Includes defects in materials and craftsmanship
Exclusions: Damage caused by normal wear and tear and damage from handling the product outside of normal use
Remedy: Product will be refurbished, replaced, or exchanged with a product of equal or lesser value at our discretion. The customer is responsible for return shipping and handling costs. Proof of purchase required.
REPLACEMENT AND RETURN INSTRUCTIONS:
All Canlock Products1) Download the claim form
1610 Lockness Place
Torrance, CA 90501
Please Note: We won’t be able to process or ship back your package if your return package is incomplete. We typically send out the replacement in 2 to 3 business days after receiving your return. *Returns that exceed the 30 days do not qualify for a cash refund.
*Canlock reserves the right to change these policies without notice.